I travel a lot in India from Delhi to Lucknow to
Dehradun and so I
require a wireless Internet connection that I can use
anytime from anywhere on my laptop. In India, unfortunately
there are only 2 serious contenders; Reliance, or Tata. Both these companies provide
wireless Data Cards that you can plug into your laptop and access the
Internet. These cards use the
CDMA2000 technology (mobile digital radio that transmits bits of data) . I have been
using the Reliance Data Card for the last 6 months and here is my review.
I bought my Data Card in Delhi from a salesman who came to my home. He plugged the Data Card into his laptop's USB port and was happy to give a
demo. On the other hand,
Tata were also prepared to send a representative but
wouldn't give a demo! As a general rule of thumb,
NEVER BUY ANYTHING IN INDIA UNLESS YOU CAN HAVE A DEMO! There is virtually zero regulation in India when it comes to
fraudulent practices or defective products (see also Aquaguard water purifier). So make sure they give you a demo!
During the demo, the
Reliance Data Card was giving a speed of about 5kbps!!! Yes, I said 5
kbps which is an
absolute disgrace in this modern world!
Tata is even slower! But, given the lack of choices, I finally decided to buy the
data card for Rs.3,600 (USD 90). This is a non-refundable fee and the data card is yours to keep for life irrespective of whether you connect to Reliance. Of course, with this Data Card, you can only connect to Reliance.
The Data Card also allows you to make phone calls. More on this later.
Now as of writing (3 June 2007), there are 3 plans for you to choose from.
- Freedom - Rs.650/month (USD 17) - 1GB download
- Freedom Plus - Rs.900/month (USD 23) - 1.5GB download
- Platinum - Rs.1500/month (USD 38) - Unlimited download.
So which one should you get? Let's do a little math. For the last 6 months, I have
been averaging a speed of 3
kbps!
But for the sake of argument, let us assume you get lucky and get a speed of 5kbps. Now, 5
kbps would allow you to download a mere 18
mb in 1 hour! This is if you are
downloading a file
continuously for 1 hour. For casual-medium
Internet browsing and file downloading,
you would probably max out at about 50mb/day. Multiply that with 30 days in a month, and you get 1.5
Gb(1500
mb) download. Now personally, I use the internet a lot (about 7 hours per day) on my laptop and since I am getting a speed of only 2
kbps, realistically I can not
download more than 1GB. For these reasons, I would highly recommend the
Freedom Plan. If you are a heavy user and will be using this data card in
metropolitan areas like Delhi, then go for the Freedom Plus plan as you would get a better speed and so would be able to download more.
Now,
download speed is a big problem. So, Reliance have recently introduced a new software called
NetBooster to help you browse the Internet quicker. When you buy the Data Card, NetBooster will come with it. Basically,
NetBooster increases your download speed by optimising the images that you automatically download when you surf the Internet.
It reduces the quality of the images by duplicating some of the pixels so that you see a blurred image. This means that the image size is reduced and so is the download which allows you to
view a webpage quickly. Without NetBooster, it would become unbearable to use this Reliance connection. When you buy the data card, the salesman will come to your home and install it for you.
Make sure you ask the salesman (who delivers it) to test it in on your computer in front of you and show you how to turn on NetBooster. You can also
make phone calls and send sms to any phone in India. The voice quality is fuzzy but it does the job! Voice call charges do apply but I think you get some free sms. Ask the salesman for more information. By the way, you can not browse the internet and make calls or send sms at the same time. You must disconnect one to use the other.
Another thing that you must take note of is that in order to
use the Reliance Data Card from anywhere in India, you must call Reliance Customer Service and ask them to turn on roaming. Yes I know it is stupid as most people that would buy this card would do roaming. But that is the way they have done it! So for example, if you buy the Data Card in Delhi,
you cannot use it outside of the National Capital Region unless roaming is turned on.
One thing to be wary of is
if the salesman offers you a discount on the rental plan!!!!! If he does, don't take his word!! To make sure, go to the
Reliance website and check out their tarrifs. This is a common fraudulent practice among the salesmen in India!! My father has fallen prey to a salesman who claimed that there was 2 month free rent with the Data Card. Of course, when the
bill arrived for Rs.850 after 1 month, my father was shocked and called Reliance Customer Service who said that no such deal was ever present. A complaint was registered but nothing has happened yet!
In conclusion, the
Reliance Data Card is hopelessly slow with an uptime of only 90%! Compare that with the landline Airtel broadband in Delhi where I was getting an uptime of 99%!
But, given the lack of Internet broadband connectivity outside of metropolitan areas in India and poor competition in the wireless market, Reliance is the best choice for wireless Internet access!
To see my other posts on Reliance, click here.
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